Studys

Since the signing of the Paris Agreements, the member countries of the European Union have been committed to achieving carbon neutrality by 2050. In France, the roadmap is the National Low-Carbon Strategy, adopted in 2015 and revised every five years. However, the national trajectory is currently insufficient. Between 2015 and 2018, France exceeded its "carbon budget" by 62 million tonnes of CO2. Published in April 2022, the report by the Intergovernmental Panel on Climate Change (IPCC) estimates that three years remain to limit global warming to 1.5° Celsius.

Artificial intelligence is often presented as the driving force behind a revolution in customer relations. The customer journey, machine learning and chatbots are all tools designed to improve the customer experience for companies. But isn't the real differentiator in customer relations the ability to develop human intelligence? Eurogroup Consulting, in partnership with the Institut National de la Relation Client (INRC), is publishing a new edition of its white paper, Ressentir plus, pour (s') engager plus: le new deal de la relation client à l'ère de l'intelligence artificielle. This version, updated in light of the recent health crisis, presents the viewpoints of operational staff and unions on changes in their profession.