Articles

Against a backdrop of climate emergency, geopolitical and commercial tensions, France and Europe must reconcile decarbonization, industrial sovereignty and competitiveness. How can this equation be resolved at a time when Europe is caught in a vice between the United States and China, two offensive blocs that are battling it out in a veritable clash of the titans?

The recent remarks by the Chief of Staff of the French Armed Forces at the French Mayors' Congress, despite the controversy they provoked, served as a reminder of the strategic obvious: a high-intensity conflict would affect the whole nation, not just the armed forces.

Service behavior is undoubtedly very different from one country to another, and cultural factors play a key role in customer relations (roles, status, intonations, rituals of civility...).

Historically, the distribution of insurance products has been based on a mosaic of channels: salaried insurer networks, independent brokers, tied agents, online comparison services... Each has found its place, with its own strengths: close relationships, commercial clout, technical specialization or digital excellence.

On paper and in practice, organizations have numerous indicators at their disposal to assess the performance of their Customer Experience. For years, there has been a lively debate about which meta indicator to use: the one that gives the most accurate and complete picture of the customer experience.

One of the best practices to emerge from the search for the principles of good service management crystallizes in a single word: empowerment. In French, donner du pouvoir. But to whom?

For decades, the expression "Customer is King" has been a mantra in the corporate world. It reflects a vision in which the company places the customer at the top of the decision-making hierarchy, adapting its products and services to the customer's every wish.

It's not uncommon, indeed common, to hear employees denounce their managers' lack of "courage", making "managerial courage" a key factor in their assessment of their hierarchy's performance.

A powerful lever for growth, artificial intelligence requires a profound transformation of organizations, explain Solène Julier and Felix Humbaire, partners at Eurogroup Consulting.

At one time or another, every manager finds himself speaking another language, the language of "management". This language, we imagine, is spoken by a contemporary ideal-type, that of the benevolent, proactive, inspiring manager.de pro

At a time when the government is preparing to make major decisions for 2025, and in a particularly uncertain political, economic and social context, regional players - whether public or private - must find a way between drastic financial constraints, the need to make major investment choices for the future, and a multiplicity of injunctions, sometimes contradictory and sometimes at odds with their immediate interests.