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Collective intelligence and defense innovation: when the Nation becomes a resilience factor
The recent remarks by the Chief of Staff of the French Armed Forces at the French Mayors' Congress, despite the controversy they provoked, served as a reminder of the strategic obvious: a high-intensity conflict would affect the whole nation, not just the armed forces.
TRIBUNE - "Facilitating the "acceptability" of major infrastructure projects: a challenge for national competitiveness".
As the Salon des Maires draws to a close, the subject of the acceptability of major infrastructure projects is back in the spotlight. Not as a technical debate, but as a strategic issue for local authorities.
Social distancing and the digitization of services: towards the end of relationships in the service sector?
Service behavior is undoubtedly very different from one country to another, and cultural factors play a key role in customer relations (roles, status, intonations, rituals of civility...).
When AI agents reshape insurance distribution
Historically, the distribution of insurance products has been based on a mosaic of channels: salaried insurer networks, independent brokers, tied agents, online comparison services... Each has found its place, with its own strengths: close relationships, commercial clout, technical specialization or digital excellence.
The repeat rate: the most underestimated Customer Experience indicator
On paper and in practice, organizations have numerous indicators at their disposal to assess the performance of their Customer Experience. For years, there has been a lively debate about which meta indicator to use: the one that gives the most accurate and complete picture of the customer experience.
Empowering customer-facing teams: a good idea?
One of the best practices to emerge from the search for the principles of good service management crystallizes in a single word: empowerment. In French, donner du pouvoir. But to whom?
The Customer King: deconstructing the myth?
For decades, the expression "Customer is King" has been a mantra in the corporate world. It reflects a vision in which the company places the customer at the top of the decision-making hierarchy, adapting its products and services to the customer's every wish.
Sustainable mobility in France: between challenges and opportunities
The challenges associated with daily travel are numerous: environmental impact, lack of accessibility for all, regional inequalities. To mark World Mobility and Accessibility Day, we spoke to Cécile Gouesse, Partner, and Jérôme Cointot, Eurogroup Consulting's Associate Director in charge of Mobility.
Why aren't those responsible (always)?
It's not uncommon, indeed common, to hear employees denounce their managers' lack of "courage", making "managerial courage" a key factor in their assessment of their hierarchy's performance.
IA: betting on decarbonized energy for sovereign leadership
France is evolving in an international context marked by a strong Sino-American focus on AI (Stargate, Deepseek), and within a Europe that has yet to get to grips with the Draghi report, in order to build a sovereign AI and avoid becoming a consumer market for foreign technologies.
Demystifying AI to turn its promises into reality
A powerful lever for growth, artificial intelligence requires a profound transformation of organizations, explain Solène Julier and Felix Humbaire, partners at Eurogroup Consulting.
Management and language, how to tell you...
At one time or another, every manager finds himself speaking another language, the language of "management". This language, we imagine, is spoken by a contemporary ideal-type, that of the benevolent, proactive, inspiring manager.de pro
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