Insurance & Social Protection

Meeting the dual challenge of delivering on the promise of care while improving efficiency

The insurance and social protection sector is undergoing a structural transformation: cost inflation, growing regulatory requirements, changes in insurable material linked to new risks... Customers, for their part, are demanding clear, personalized services that are accessible at all times.

The digital transition, AI, automation and the harnessing of data are redefining value chains. Historic models are being challenged by the dynamics of concentration, strategic refocusing and new alliances.

Finally, players are now expected to focus on their social impact, beyond their insurance mission: prevention, inclusion, accessibility.

What we do for you

Insurance companies, mutual insurers, provident institutions and players in the social protection sector: we work on the key issues of transformation, risk management and policyholder relations.

Our approach is based on an in-depth understanding of insurance models, a pragmatic focus on operational efficiency and a long-term commitment to serving policyholders.

Create useful, differentiating and viable offers
  • Conduct market research on all insurance products.
  • Define innovative products and offers with a view to diversification.
  • Structure renewed risk management approaches.
Improving organizational efficiency and performance
  • Optimize front-to-back processes to improve performance.
  • Manage transformation projects and monitor tangible gains.
  • Reinforcing control over processing: securing activities, combating fraud and cyber risks.
Making transformation a sustainable strategic lever
  • Structuring and deploying high-stakes reorganization projects (corporate projects, TOM, restructuring, overhaul of distribution schemes, partnerships, mergers).
  • Secure compliance with regulatory, environmental and social changes.
  • Operationalize strategies and support the implementation of new organizations.
Streamline policyholder relations
  • Rethinking user paths for a smoother, simpler experience.
  • Define and deploy effective multi-channel relationship strategies.
  • Diagnose customer culture and design orientation and engagement levers.
Developing talent
  • Implement attractive, sustainable HR policies: managerial innovation, management models, GPEC, etc.
  • Design and run customized training courses.
  • Accompanying talent and managers: assessment, individual and group coaching.
Leveraging digital and AI potential
  • Design and deployment of digital paths.
  • Identifying and implementing transformations through Data and AI. 
  • Design and management of master plans.
  • Deployment of major IT projects.  

What we've accomplished together

Each mission is different, but they all have one thing in common: sustainable impact. Here are a few examples of our work with key players in the sector:

Insurance & Social Protection
Redefine your sales priorities to guarantee your future in a changing market.
Insurance & Social Protection
Support for the management teams of a mutual company in structuring its PES in order to respond to economic difficulties and plan for the future.

Our view of the sector

Our job is also to reflect, decipher and share. Here you'll find our analyses, our convictions and our short formats.

Meet our experts
Insurance & Social Protection

Do you have a project? Have a question?

Our teams are ready to listen to your needs and work with you to develop tailor-made solutions.
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