In partnership with Eurogroup ConsultingThe AUTF Customs and International Trade Commission produces for the first year a barometer to gauge the state of mind of our customers. Shippers' customs managers.
This barometer is based on a questionnaire built around 6 major themes, each of which is the subject of a series of questions to be evaluated on a scale of 1 to 10 (1 being very poor/no agreement at all and 10 very good/strong agreement):
- The quality of the relationship with the RDE service provider(s) (excluding express operators)
- Quality of relations with express operators
- The quality of our relationship with the Customs Administration
- Customs formalities and procedures
- The perception of controls and litigation
- My role as customs manager in my company
Overall, shippers' level of satisfaction with the customs ecosystem is average. With the exception of the quality of their relationship with express carriers and their perception of customs formalities and procedures, the rest of their satisfaction is average. scores are around or above average.
Relations with RDE service providers (excluding express operators) are satisfactory
Relations with RDE service providers (excluding express operators) are rated as very good (average score 7.7). The quality of the service offered, the relationship and the conformity of invoicing and reporting are the 3 points on which loaders are most satisfied, with scores of 7.8, 7.9 and 8.0 respectively.
Quality of relations with express carriers is least satisfactory for shippers
Transmission of customs clearance data and information by express carriers remains the main point of dissatisfaction for shippersThis is reflected in a below-average overall score (4.6).
Shippers' confidence in customs formalities and procedures is very low
On the whole, shippers appear to be worried about and not very confident in the evolution of customs formalities and procedures, whether in terms of customs declarations or the fluidity of customs operations (score of 4.9). Perception of customs service cost trends remains highly negative (with a score of 3.9), loaders are very pessimistic.
The quality of shippers' relations with the customs administration is quite satisfactory.
Shippers appreciate the interaction with customs officials (overall score of 6.6), as well as the advice and assistance provided by the administration. With a score barely reaching the average, on the other hand, shippers seem worried about future regulatory developments. (5.2 rating).
The overall perception of inspections and disputes remains average
The perception of customs controls and disputes is barely above average, mainly due to the following factors their complexity, impact on flows and resources which the latter require to be put in place. Acceptability of customs penalties remains low. Shippers' perception of controls and disputes should improve over the coming years.
Customs managers have mixed views on their role within the company
The perception of the Customs managers questioned as to the positioning of their role at the right level within the company, and their satisfaction with the level of remuneration, is barely above average (score of 6.1).
Customs officials are skeptical about the customs skills management in their companies, which is judged to be well below average (score of 4.0). In a context where the profession has difficulties in recruiting, training and upgrading This will be a point of vigilance for future editions.
