Contact us

A clear vision,
ideas that move us forward

The Institute,
decipher, analyze, anticipate

The Institute is Eurogroup Consulting's forum for forward thinking.Here, we analyze weak signals, cross points of view and share useful insights for understanding a changing world. Sustainable transformation requires a combination of lucid analysis, intuitive insight and practical experience. These publications are an invitation to think differently, to question the obvious and to nourish action.
Study

French Managers Barometer 2026

Eurogroup Consulting dévoile les résultats de son nouveau Baromètre des dirigeants français 2026, réalisé en partenariat avec le réseau des entrepreneurs des Chambre de Commerce et d’Industrie de France, CCI France International, les Conseillers du Commerce Extérieur de la France et BFM Business.
When AI agents reshape insurance distribution
Historically, the distribution of insurance products has been based on a mosaic of channels: salaried insurer networks, independent brokers, tied agents, online comparison services... Each has found its place, with its own strengths: close relationships, commercial clout, technical specialization or digital excellence.
The repeat rate: the most underestimated Customer Experience indicator
On paper and in practice, organizations have numerous indicators at their disposal to assess the performance of their Customer Experience. For years, there has been a lively debate about which meta indicator to use: the one that gives the most accurate and complete picture of the customer experience.
Empowering customer-facing teams: a good idea?
One of the best practices to emerge from the search for the principles of good service management crystallizes in a single word: empowerment. In French, donner du pouvoir. But to whom?
Insights - Memory and customer relations
Memory, an under-exploited strategic lever in customer relations : Marketing and sales departments are investing massively in data to personalize the customer experience, but what about memory in this relationship?
The Customer King: deconstructing the myth?
For decades, the expression "Customer is King" has been a mantra in the corporate world. It reflects a vision in which the company places the customer at the top of the decision-making hierarchy, adapting its products and services to the customer's every wish.
Trends and prospects for operational excellence in the age of Industry 4.0
Faced with rising energy costs, the entire industrial and service sector is facing an unprecedented situation of declining performance, and even financial danger. This situation also offers a historic opportunity to reduce the energy footprint of our economy, through a range of technical, organizational and financial measures. Find out more from our experts about the 5 essential steps you can take to generate cashflow gains in just a few weeks.
Food for thought: rethinking HR performance to serve public policy priorities
Public and semi-public administrations are facing major budgetary challenges, with a 2025 Finance Act that aims to redress public accounts by 50 billion euros and reduce the public deficit to 5.4% of GDP by 2025 through measures on companies and individuals, as well as a reduction in public spending for the 3 public functions and operators.
Food for thought: biomimetic sovereignty
Biomimicry, the use of living organisms and their remarkable properties as inspiration for innovation, has a long history. In recent years, scientific developments have reinforced the potential of this approach, in the fields of innovation, performance and sustainability. Mobilized by many private and now public organizations, biomimicry is proving to be a real strategic lever.
Biodiversity and Finance in 2025: credibility rhymes with simplification, specialization and education
The sixth mass extinction and the free fall of biodiversity threaten a million species. Natural disasters and environmental scandals, such as PFAS, demonstrate the complex interplay between humans, industry and the environment. Climate protection is trampled underfoot in the geopolitical chaos of 2025.
Load more

Do you have a project? Have a question?

Our teams are ready to listen to your needs and work with you to develop tailor-made solutions.
Contact our experts
Discover other expertise
Privacy Overview
Eurogroup Consulting

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

Strictly Necessary Cookies

Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.

Powered by  GDPR Cookie Compliance