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The Institute,
decipher, analyze, anticipate

The Institute is Eurogroup Consulting's forum for forward thinking.Here, we analyze weak signals, cross points of view and share useful insights for understanding a changing world.

Sustainable transformation requires a combination of lucid analysis, intuitive insight and practical experience. These publications are an invitation to think differently, question the obvious and fuel action.

Article

Collective intelligence and defense innovation: when the Nation becomes a resilience factor

The recent remarks by the Chief of Staff of the French Armed Forces at the French Mayors' Congress, despite the controversy they provoked, served as a reminder of the strategic obvious: a high-intensity conflict would affect the whole nation, not just the armed forces.
When AI agents reshape insurance distribution
Historically, the distribution of insurance products has been based on a mosaic of channels: salaried insurer networks, independent brokers, tied agents, online comparison services... Each has found its place, with its own strengths: close relationships, commercial clout, technical specialization or digital excellence.
The repeat rate: the most underestimated Customer Experience indicator
On paper and in practice, organizations have numerous indicators at their disposal to assess the performance of their Customer Experience. For years, there has been a lively debate about which meta indicator to use: the one that gives the most accurate and complete picture of the customer experience.
Apply to the new Eurogroup Autrement 2026 Jury call for projects
Eurogroup Autrement, Eurogroup Consulting's skills sponsorship program, is launching a new call for projects! The deadline for applications is Monday November 3, 2025 at 6pm for all non-profit organizations.
Empowering customer-facing teams: a good idea?
One of the best practices to emerge from the search for the principles of good service management crystallizes in a single word: empowerment. In French, donner du pouvoir. But to whom?
Insights - Memory and customer relations
Memory, an under-exploited strategic lever in customer relations : Marketing and sales departments are investing massively in data to personalize the customer experience, but what about memory in this relationship?
Territoires, parlons transformation
Face à la multiplication des crises majeures, il devient essentiel de renforcer la coopération entre les communes pour mieux anticiper et gérer les risques
The Customer King: deconstructing the myth?
For decades, the expression "Customer is King" has been a mantra in the corporate world. It reflects a vision in which the company places the customer at the top of the decision-making hierarchy, adapting its products and services to the customer's every wish.
VieilliSon" association wins 44th Fondation Eurogroup jury award
The VielliSon association is the winner of the latest Eurogroup Autrement Jury, which took place on our premises on Wednesday June 25, 2025. It will benefit from the skills sponsorship program run for several months by the firm's volunteer consultants.
Trends and prospects for operational excellence in the age of Industry 4.0
Faced with rising energy costs, the entire industrial and service sector is facing an unprecedented situation of declining performance, and even financial danger. This situation also offers a historic opportunity to reduce the energy footprint of our economy, through a range of technical, organizational and financial measures. Find out more from our experts about the 5 essential steps you can take to generate cashflow gains in just a few weeks.
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