CUSTOMER CASE

Responding to Calls for Tenders: A Decisive Issue for Growth and Sustainability for Operators

Support transport operators in the professionalization and continuous improvement of their response to tenders activity.

Competition among transport networks: both a major opportunity and a major risk for operators

Appearing to date as a «challenger» on the market, our client fully intends to seize the opportunity presented by the competitive bidding process to conquer new market shares and strengthen its positioning in France.

His initial results are only partially satisfactory, with a first victory as an entrant, but the loss of one of his historic business areas.

After several months of intensive work – and with a view to accelerating the response pace – it's time for an initial assessment.

Mission objective: Support the teams in upgrading and managing responses to Requests for Proposals.

"The work to be carried out within the framework of RAOs is particularly stimulating: it combines strategic positioning and differentiation challenges against competitors, while demanding strong team mobilization within often tight timelines, where collective commitment makes the difference."
Cécile Gouesse
Partner

Support in place

Our intervention, working in close proximity with the teams responsible for the Bid Response activity, was structured around 3 main areas of work.

1.
Diagnosis and support for improving the quality of RAO dissertations
  • Analysis of deliverables produced
  • Offer marketing work: clarifying positioning, overhauling memo frameworks, creating explanatory appendices, etc.
  • Definition of a target RPA process and its associated governance
2.
Overall management and support for writing/proofreading of the various offer dissertations
  • Creation and monitoring of management tools and indicators
  • Writing of memoirs and corresponding appendices for several bids
  • Review of all work and adjustments
3.
Operational Management of a Tender Response
  • Management of contributors in the areas of HR, SAEIV, Rolling Stock, Infrastructure, Safety, Finance, etc.
  • Preparation of structuring arbitration with management
  • Concatenation of works and writing of memoirs

The results

Commercial offer remarketed, clearer and more impactful
Increase in win rate from 10% to 33%
Tender win under Eurogroup management (additional annual revenue: > €20M)

And tomorrow?

Winning a bid is good, but:

  • Managing your contract quickly becomes a matter of survival! To work on: mastering the nuances and mechanisms of your contract, developing a culture of contract management, and finding the right negotiation levers with the client.
  • Tenders come in relentlessly: it is therefore necessary to regularly support the development teams in taking a step back to improve the quality and impact of their competitive tenders. The challenge: to succeed in structuring and sustaining this expertise in order to maintain a decisive advantage.
  • __OPENROUTER_FAILED__.
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