CUSTOMER CASE

Test, alert, protect: detecting and monitoring patients and their contacts during the Covid-19 crisis

Improve the detection and follow-up of zero patients and their contacts, to reduce the number of contaminations.

Detecting and monitoring patients during a Covid-19 crisis: an organizational weapon for reducing contamination

Right from the start of the COVID-19 health crisis, Assurance Maladie was responsible for implementation of the contact tracing as part of the national «Test, Alert, Protect» strategy». The failure of the first containment period and the arrival of the second epidemic wave led the Assurance Maladie to upgrade the system in November 2020.

The challenge was to define a :

  • Enabling’improve patient detection and follow-up zero and their contact cases in order to reduce contamination by people who are carriers or potential carriers of the virus; ;
  • Can be defined and implemented quickly, yet with sufficient flexibility to respond to constraints linked to variations in virus circulation, the appearance of mutations and changes in health doctrines.

Support in place

Our teams worked closely with the public authorities to define a system adapted to the challenges of the Covid-19 crisis:

1.
Validate and formalize corporate objectives

Identification of 16 workstreams to meet four main objectives (reduce latency, strengthen tracing methods and quality, and make the system easily adaptable).

2.
From objectives to operational roadmap

Structuring the roadmap for the 16 workstreams with project leaders: defining key milestones, identifying the players to be mobilized, drafting notes and framing elements, etc.

3.
Securing the project: managing risks

Identification of risks for each site and definition of a risk management plan.

The TAP system is broken down into three scenarios to ensure that key objectives are met even in the event of a downturn.

4.
Managing the project

Definition and monitoring of performance indicators, definition of a steering system enabling short-loop arbitration, and organization of weekly monitoring meetings.

The results

Average contact time for zero patients
0.4 days
8.9 million
of contact cases treated between January 201 and the end of the crisis
+ More than 10,000
tracers trained throughout the crisis

And tomorrow?

Eurogroup Consulting supports performance plans and the transformation of operational models with a resolutely forward-looking vision, to meet the imperatives of increasing industrial output while preparing production strategies for tomorrow's technological breakthroughs.

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