CUSTOMER CASE

Care Access Services (SAS): a response to the crisis in hospital emergency departments

Objective: roll out a new organization to 800 employees.Impact: rapid adoption of new processes and secure deployment.

Deploying SAS, an essential policy measure to meet the challenges of emergency access

Following the "Mesnier-Carli: Safeguarding Emergencies" mission, Minister Agnès Buzyn announces the "Pacte de Refondation des Urgences", with the creation of Services d'Accès aux Soins (SAS). Each département will have an SAS for:

  • Directing patients to the appropriate response according to their state of health
  • Relieve congestion in emergency departments, where an estimated 40% of emergency department visits are non-urgent.

Mission objective: Deploy a regional regulation platform, made up of emergency physicians and private practitioners, via the 15 emergency number. This platform will take into account the disparity of care provision and patient needs in each territory.

"The creation of interdepartmental platforms is a major challenge for organizing the response to French healthcare needs in all territories. SASs are an essential basis for deploying these platforms."
Matthieu Sainton
Associate

Support in place

Our teams have put in place a resolutely participative approach adapted to different local contexts, focusing on three main areas:

1.

Diagnosis of needs (for the population, for regulation and for care by healthcare professionals), and five- and ten-year forecasts.

2.
Define the target organization, operation and governance of the SAS

Definition of the platform's internal operations, territorial organization, appropriate technical tools and SAS governance.

3.

Definition of the SAS ramp-up roadmap and support plan for healthcare professionals and patients.
Activation of test and ramp-up phases.

The results

Installation of
30 SAS
in 30 départements
(including 22 in pilot phase)
20%
de passages ÉvitÉs aux urgences
Mobilizing
400
Healthcare professionals in all regions 

And tomorrow?

Eurogroup Consulting is now rolling out the first experiments in inter-departmental regulation. This approach consists in organizing "solidarity" between departmental platforms in the event of an overload of activity or a specific difficulty (platform crash, etc.).

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