The transformation of the finance function is a continuation of the implementation of Shared Service Centers (SSCs) towards a logic of harmonization, compliance, and performance.
After an initial phase of creating Shared Service Centers (SSCs) on a global scale, the second phase consists of moving towards greater performance and consistency, particularly through:
- Implementation of best practices
- Efficiency and productivity
- Investments in systems and technologies
- The implementation of best practices
- Increasing operational efficiency and productivity
- Strategic investments in systems and technologies
Mission objective:
Pilot the Finance CSP transformation program, and coordinate the global finance CSP transformation and its dependencies with other group departments and projects (SAP, Logistics, and e-commerce…).
Map existing processes from 15 Finance Shared Service Centers (SSCs) across EMEA, APAC, and AMER to prepare for the deployment of new IT tools and an ERP system.
Develop and deploy the process design methodology within the 15 CSPs Train project teams (over 150 people) in change management so they become «change ambassadors.».
Engage finance and technical teams at headquarters in the transformation.
Support in place
Our intervention, in close proximity to the project teams at headquarters and in the regions, was structured around three main areas of work:
- Engage all stakeholders and ensure regular coordination. Communication with brands. Strong involvement of the area managers and Business Process Experts from all SSCs as financial process experts and change ambassadors.
- Maximize the use of existing tools: Workplace, Campus, etc. Propose the deployment of proven financial tools in shared services centers (SSCs) across the group.
- Train workflow/BPE managers to become internal and external change ambassadors. Coach and certify planned training to develop CSP's organizational and change management skills.
The results
And tomorrow?
Deploying new management tools is a success provided that:
- Clearly defining the needs, purpose, and ambitions of the transformation is essential to have a compass (we don't implement a tool to replace an old one, but to increase its performance, harmonize its functioning, strengthen its consistency...).
- In this context, not all companies and situations are the same, which is why a tailored approach is key.
- Our custom-designed methodology, from process design to deployment, has made the transformation a success at the group, CSP, and brand levels.
