According to Gallup's State of the Global Workplace 2025 report, only 21 % of employees worldwide say they are engaged, compared with 32 % before the health crisis. This decline represents a major loss for organizations, with an estimated cost of $438 billion a year.
Beyond the figures, the whole relationship with work is changing. Companies have had to absorb successive transformations: the health crisis, the spread of telecommuting, and now the rise of artificial intelligence. As a result, work has become more individualized, workgroups have become more fragile, and managers are finding it hard to maintain links. In a world in search of meaning, employees are questioning the value of «working together».
In the face of these upheavals, one conviction stands out: the future of work will not only be hybrid, it will be «augmented».». The challenge for organizations is clear: make AI a driver of engagement and sustainable performance, rather than a factor of fragility.
Discover the analysis and recommendations of Jean-Baptiste Annat and Camille Dugelay in our article, available for download!
This article explores how to reconcile artificial intelligence and employee engagement to build sustainable performance. It first analyzes the silent erosion of engagement since the health crisis and the impact of the massive deployment of AI on work collectives.
In light of this, three strategic levers have been identified to transform AI into a driver of engagement:
- Reposition AI at the heart of corporate strategy and culture to provide a clear and reassuring framework; ;
- Recreate the collective by clarifying the role of AI in daily interactions and training managers in human-IA hybrid work; ;
- Giving each employee back control, mastery and perspectives through training, integrating AI into individual interviews and optimizing employee career paths.
The aim: to make AI a link lever rather than a substitute, an essential condition for building tomorrow's most desirable and resilient work environments.
