CUSTOMER CASE

Coaching a management team in response to a managerial and relational crisis

Over a 15-month period, we helped a post-Covid team weakened by conflict to re-establish and build a new operating dynamic.

Rebuilding trust, imagining new cooperative ventures and creating lasting synergies between field and head office teams

Weakened by internal tensions linked to a management style considered too prescriptive and a lack of communication, at the end of the Covid crisis, our customer, a player in the industrial sector, wished to carry out a coaching mission for its management team. 

 

Mission objectives: 

  • Enable employees to take ownership of the company's strategy
  • Giving everyone their rightful place
  • Changing managerial attitudes
  • Strengthening cohesion
  • Co-constructing a new way of working

Support in place

The mission lasted 15 months, from preparation to closing. It was carried out by a pair of senior coaches.

1.
  • Preparatory interviews and quadripartite meeting, to take stock of the situation, set objectives and define support methods
  • Sharing the ethical framework  
  • Organization of operational launch.
2.
Coaching sessions
  • Individual preliminary interviews and collective feedback, 
  • Tailor-made design of six half-day to full-day coaching sessions, spread over nine months, according to the needs and evolution of the team: work on trust, communication, managerial postures, co-responsibility...
3.
  • 6-month feedback session to anchor learning, celebrate progress and open up perspectives: exercising collegiality, systemic approach to missions...
  • Closure of the cycle and shared assessment at a quadripartite meeting: review of indicators and formulation of recommendations by the coaches.

The results

A return to conviviality and stronger team cohesion
Developing a sense of collegiality and shared responsibility
Appropriation of collective intelligence facilitation techniques

And tomorrow?

The project to work on a national scale on systemic governance issues,  in an organization coaching approach.

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