Articles/viewpoints

Eurogroup Consulting presents a study on the evolution of customer usage and value in payments in France. Published on February 26, 2020, it questions payments players on their vision of the challenges facing the sector. The scope of this study covers the French domestic market́, all channels and all means of payment excluding cash.

What if, tomorrow, added value in customer relations lay not (or not only) in the development of Artificial Intelligence, but rather in the ability to develop Human Intelligence? What if "added warmth" were the new "added value" for companies? Eurogroup Consulting, in partnership with the Institut National de la Relation Client (INRC), publishes Ressentir plus pour (s')engager plus, the new deal in customer relations in the age of artificial intelligence. The innovative format of this study enables us to launch a reflection on the transformations brought about by AI within Customer Relations.

Eurogroup Consulting publishes the Baromètre des Grandes Entreprises Françaises 2020. It assesses the dynamism and challenges of the French economy through the eyes of its leaders. Despite the tense social climate and uncertain economic context, the level of optimism displayed by major French companies remains very high. In fact, their workforce forecasts are back to pre-crisis 2008 levels.