EGCAdmin, Author at Eurogroup Consulting

When AI agents reshape insurance distribution

Historically, the distribution of insurance products has been based on a mosaic of channels: salaried insurer networks, independent brokers, tied agents, online comparison services... Each has found its place, with its own strengths: close relationships, commercial clout, technical specialization or digital excellence.

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The repeat rate: the most underestimated Customer Experience indicator

On paper and in practice, organizations have numerous indicators at their disposal to assess the performance of their Customer Experience. For years, there has been a lively debate about which meta indicator to use: the one that gives the most accurate and complete picture of the customer experience.

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Apply to the new Eurogroup Autrement 2026 Jury call for projects

Eurogroup Autrement, Eurogroup Consulting's skills sponsorship program, is launching a new call for projects! The deadline for applications is Monday November 3, 2025 at 6pm for all non-profit organizations.

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Empowering customer-facing teams: a good idea?

One of the best practices to emerge from the search for the principles of good service management crystallizes in a single word: empowerment. In French, donner du pouvoir. But to whom?

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Insights - Memory and customer relations

Memory, an under-exploited strategic lever in customer relations : Marketing and sales departments are investing massively in data to personalize the customer experience, but what about memory in this relationship?

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The Customer King: deconstructing the myth?

For decades, the expression "Customer is King" has been a mantra in the corporate world. It reflects a vision in which the company places the customer at the top of the decision-making hierarchy, adapting its products and services to the customer's every wish.

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VieilliSon" association wins 44th Fondation Eurogroup jury award

The VielliSon association is the winner of the latest Eurogroup Autrement Jury, which took place on our premises on Wednesday June 25, 2025. It will benefit from the skills sponsorship program run for several months by the firm's volunteer consultants.

White Paper

Trends and prospects for operational excellence in the age of Industry 4.0

Faced with rising energy costs, the entire industrial and service sector is facing an unprecedented situation of declining performance, and even financial danger. This situation also offers a historic opportunity to reduce the energy footprint of our economy, through a range of technical, organizational and financial measures. Find out more from our experts about the 5 essential steps you can take to generate cashflow gains in just a few weeks.

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Jean-Marie Passelande appointed Chairman of BPCE Partenaire Conseil

BPCE Partenaire Conseil, the joint venture between Eurogroup Consulting and Groupe BPCE, announces the appointments of Jean-Marie Passelande as Chairman and Guillaume Silvy-Leligois as Managing Director. Together, they will steer the development of this consulting structure, serving SMEs, ETIs and institutional clients throughout France.

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