{"id":3428,"date":"2025-04-02T16:08:00","date_gmt":"2025-04-02T09:08:00","guid":{"rendered":"https:\/\/www.eurogroupconsulting.com\/?p=3428"},"modified":"2025-11-27T12:03:38","modified_gmt":"2025-11-27T05:03:38","slug":"barometre-de-perception-des-chargeurs-sur-le-transport-ferroviaire-et-combine-2025-shippers-perceptions-of-rail-and-combined-transport-in-2025","status":"publish","type":"post","link":"https:\/\/www.eurogroupconsulting.com\/en\/publications\/barometre\/barometre-de-perception-des-chargeurs-sur-le-transport-ferroviaire-et-combine-2025","title":{"rendered":"Barometer of shippers' perceptions of rail and combined transport 2025"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"3428\" class=\"elementor elementor-3428\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a6fe4f e-con-full e-flex e-con e-parent\" data-id=\"1a6fe4f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69c016a elementor-widget elementor-widget-text-editor\" data-id=\"69c016a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"livre_blanc_content_section wpb_column vc_column_container vc_col-sm-6\">\n<p><strong>Shippers (manufacturers, distributors, etc.) are at the heart of transport companies' concerns, as they are the ones who dictate the modes of transport used. The aim of this barometer is to give a voice to shippers and assess their perceptions in terms of\u00a0<\/strong><strong>rail and combined transport.<\/strong><\/p>\n<p>Once again this year, our firm, in partnership with the<a href=\"https:\/\/autf.fr\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">AUTF<\/a>The 2025 edition of this study is based on data from 2024. These elements are updated from one year to the next to\u00a0<strong>identify trends<\/strong>\u00a0and offer a\u00a0<strong>vision to industry players<\/strong>.<\/p>\n<p>The information gathered provides an overview\u00a0<strong>situation report<\/strong>\u00a0on the modes preferred by shippers to transport their goods, on the legibility of the rail offer and associated satisfaction.<\/p>\n<p>These considerations give rise to the following\u00a0<strong>rail freight trends<\/strong>\u00a0in the coming years.\u00a0<strong>For this new edition, we have focused more closely on shippers' assessments of service quality.<\/strong>in its various dimensions, in partnership with the<a href=\"https:\/\/www.univ-gustave-eiffel.fr\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Gustave Eiffel University<\/a>\u00a0as part of the\u00a0<strong>National Logistics Observatory<\/strong>.<\/p>\n<p>\u00a0<\/p>\n<\/div>\n<h3><strong>What uses for rail and combined transport?<br \/><\/strong><\/h3>\n<hr size=\"2\" width=\"100%\" \/>\n<p>\u00a0<\/p>\n<p>In 2024, the sectors that made most use of conventional rail transport were\u00a0<strong>agriculture<\/strong>\u00a0(31% of the shippers representing this sector use it) as well as\u00a0<strong>hazardous products and chemistry<\/strong>\u00a0(30%), the latter being traditionally more handset-intensive.<\/p>\n<p>In addition, the sectors that make most use of combined road\/rail transport within the panel are\u00a0<strong>the automobile<\/strong>\u00a0and\u00a0<strong>consumer goods<\/strong>\u00a0(30% and 25% respectively). Nevertheless, we can see a sharp decline in the use of road\/rail compared with the 2023 panel, for all product types.<\/p>\n<p>\u00a0<\/p>\n<h3><strong>An ever-improving offering...<br \/><\/strong><\/h3>\n<hr size=\"2\" width=\"100%\" \/>\n<p>\u00a0<\/p>\n<p>71% panel members rate rail freight organization\u00a0<strong>understandable and legible<\/strong>\u00a0and 6% even considers it\u00a0<strong>easy to understand and read<\/strong>. Last year, only 59% of participants considered it understandable and readable or very understandable and readable, an increase of 18 points. Nevertheless, around a quarter of the panel felt that the organization of rail freight remained\u00a0<strong>difficult to understand and read<\/strong>\u00a0in 2024.<\/p>\n<p><strong>Visit<\/strong>\u00a0<strong>offer visibility<\/strong>\u00a0(for 55% of the panel, a result consistent with the improved clarity of the rail freight organization and system observed in 2024),<strong>\u00a0respect for the environment<\/strong>\u00a0(41%) and<strong>\u00a0flexible offers<\/strong>\u00a0(38%) now appear as the criteria that improved the most in 2024.<\/p>\n<p>\u00a0<\/p>\n<p style=\"font-size: 22px;\"><strong>...but still a need for innovation<\/strong><\/p>\n<p>The panel is divided when it comes to service innovation: 51% consider that service innovations have been proposed to meet the most recent challenges, while 49% see innovation as\u00a0<strong>or non-existent.<\/strong><\/p>\n<p>In the future, it's\u00a0<strong>the provision of data\/information<\/strong>\u00a0which remains the priority service expected by shippers.<\/p>\n<p>\u00a0<\/p>\n<h3><strong>A better match between shippers' needs and supply, even if the latter remains partial<br \/><\/strong><\/h3>\n<hr size=\"2\" width=\"100%\" \/>\n<p>\u00a0<\/p>\n<p>Only 6% of respondents consider that conventional rail transport offer\u00a0<strong>fully meets their needs<\/strong>\u00a0and 69% think that it only responds to\u00a0<strong>partially<\/strong>\u00a0to their needs. It should be noted that conventional rail transport is still a restrictive mode of transport for shippers, who have to adapt their operations to suit their needs.\u00a0<em>process<\/em>\u00a0and organization to integrate it into their\u00a0<em>supply chain<\/em>.<\/p>\n<p>Nearly a quarter (26%), however, feel that it does not meet their needs.\u00a0<strong>not at all<\/strong>\u00a0to their needs, from small loaders to large manufacturers.<\/p>\n<p>\u00a0<\/p>\n<p style=\"font-size: 22px;\"><strong>Service quality still needs to improve on the railways, despite a better appreciation of combined rail\/road transport<\/strong><\/p>\n<p>This year, overall, service quality was judged to be more satisfactory on rail than in previous years. These results should be seen in the context of the numerous strikes in 2023, which had a major impact on rail transport operations.<\/p>\n<p>Combined road\/rail transport received positive satisfaction scores this year: 63% found the quality of service to be good.\u00a0<strong>good or very good<\/strong>This result is up on the previous barometer in 2023 (32%).<\/p>\n<p>\u00a0<\/p>\n<h3><strong>Key data<br \/><\/strong><\/h3>\n<hr size=\"2\" width=\"100%\" \/>\n<p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-35eac8a e-flex e-con-boxed e-con e-parent\" data-id=\"35eac8a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1135882 elementor-widget elementor-widget-text-editor\" data-id=\"1135882\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4>Players and ecosystem<\/h4>\n<hr size=\"2\" width=\"10%\" \/>\n<p><br \/>Freight forwarders and road hauliers continue to be involved in the organization of rail flows. As far as combined flows are concerned, almost half of the panel's respondents are in contact with road haulage companies: their role seems to be increasing (51% versus 37% in 2023, i.e. an increase of 14 points in one year).<\/p>\n<p>\u00a0<\/p>\n<h4>The offer<\/h4>\n<hr size=\"2\" width=\"10%\" \/>\n<p>\u00a0<\/p>\n<p>The panel shows that there is a better match between shippers' needs and the offer, although the vast majority of the latter remains partial.<\/p>\n<ul>\n<li>Only 6% of the panel consider that the conventional rail offer fully meets their needs, and 69% consider that it only partially meets their needs;<\/li>\n<li>Only 3% of the panel consider that the combined transport offer fully meets their needs, and 66% that it partially does.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<h4>Service quality<\/h4>\n<hr size=\"2\" width=\"10%\" \/>\n<p><br \/>In 2024, overall, service quality was judged to be more satisfactory for rail modes than previously, particularly for combined transport. These results should be seen in the context of the numerous strikes in 2023, which had a major impact on rail transport operations.<\/p>\n<p>\u00a0<\/p>\n<h4>Satisfaction<\/h4>\n<hr size=\"2\" width=\"10%\" \/>\n<p><br \/>With an overall satisfaction rating of 2.90\/6, rail transport seems to only partially meet shippers' expectations (on-time delivery, contingencies, responsiveness, cost-competitiveness, regularity of service, capacity for innovation, traceability, customer relations, handling of disputes).<\/p>\n<p>\u00a0<\/p>\n<h4>Modal shift to bulk modes<\/h4>\n<hr size=\"2\" width=\"10%\" \/>\n<p>\u00a0<\/p>\n<ul>\n<li><strong>68%<\/strong>\u00a0of panel participants say that the prospects for regulatory change do not already lead them to envisage a modal shift towards mass transit. This confirms that operational and economic performance remain the decisive criteria;<\/li>\n<li><strong>10%<\/strong>\u00a0of the panel declared that they had made a sustainable reverse modal shift from rail to road by 2024.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<h4>Outlook<\/h4>\n<hr size=\"2\" width=\"10%\" \/>\n<p>\u00a0<\/p>\n<p>Short sea and river transport (whether conventional or combined) have greater development potential than rail transport, probably because of the perceived constraints on the latter.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bcdbd2e e-con-full e-flex e-con e-child\" data-id=\"bcdbd2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fbf881e elementor-widget elementor-widget-text-editor\" data-id=\"fbf881e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3><strong>A representative barometer<br \/><\/strong><\/h3>\n<hr size=\"2\" width=\"100%\" \/>\n<p><br \/>The panel is made up of industrial shippers and distributors using rail or combined transport, who responded between December 2024 and mid-February 2025 to an online questionnaire sent out by the Association des Utilisateurs de Transport de Fret (AUTF).<\/p>\n<p>Proportionally, the panel is made up mainly of\u00a0<strong>industrial\" customers<\/strong>\u00a0(85%), and 15% from\u00a0<strong>distributors\" prime contractors<\/strong>.<\/p>\n<p>As in the previous year, the panel is mainly made up of French players (95%), and 48% of respondents see their goods move in Europe, all modes combined, 35% in France alone and 17% internationally. This year, there is a higher representation of shippers whose goods move within Europe than in previous years.<\/p>\n<p>Finally, in terms of sales, 49 % of this year's respondents have sales in excess of \u20ac1 billion, 29 % between \u20ac500 million and \u20ac1 billion, and 21 % less than \u20ac500 million.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Shippers (manufacturers, distributors, etc.) are at the heart of transport companies' concerns, as they are the ones who prescribe the modes of transport they use. The aim of this barometer is to give a voice to shippers and assess their perception of rail and combined transport.<\/p>","protected":false},"author":1,"featured_media":3439,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[33],"tags":[],"class_list":["post-3428","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-etude"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Barom\u00e8tre de perception des chargeurs sur le transport ferroviaire et combin\u00e9 2025 - Eurogroup Consulting<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez tendances d\u2019\u00e9volution du fret ferroviaire dans les prochaines ann\u00e9es, avec un focus renforc\u00e9 sur l\u2019appr\u00e9ciation de la qualit\u00e9 de service par les chargeurs...\" 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