{"id":11841,"date":"2026-05-18T06:21:00","date_gmt":"2026-05-18T05:21:00","guid":{"rendered":"https:\/\/www.eurogroupconsulting.com\/?page_id=11841"},"modified":"2026-05-18T06:40:08","modified_gmt":"2026-05-18T05:40:08","slug":"customer-behavior-and-service-attitude-evolutions","status":"publish","type":"page","link":"https:\/\/www.eurogroupconsulting.com\/en\/le-cabinet\/notre-ecosysteme\/rh-evolutions-des-comportements-culture-client-attitudes-de-service","title":{"rendered":"HR, behavioral evolution, customer culture, service attitudes"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"11841\" class=\"elementor elementor-11841\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bda7dfc overlay-gradient hero e-flex e-con-boxed e-con e-parent\" data-id=\"bda7dfc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4cfca20 e-con-full e-flex e-con e-child\" data-id=\"4cfca20\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea5082c elementor-align-left elementor-widget elementor-widget-breadcrumbs\" data-id=\"ea5082c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t\t<nav id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.eurogroupconsulting.com\/en\/\">Home<\/a><\/span><\/span><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-350614c elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"350614c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">HR, behavioral evolution, customer culture, service attitudes<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8f54ca1 e-flex e-con-boxed e-con e-parent\" data-id=\"8f54ca1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9fd1670 e-con-full e-flex e-con e-child\" data-id=\"9fd1670\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d914787 e-con-full e-flex e-con e-child\" data-id=\"d914787\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c013e50 e-con-full e-flex e-con e-child\" data-id=\"c013e50\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-520e292 e-con-full e-flex e-con e-child\" data-id=\"520e292\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b81d5ec elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"b81d5ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer experience training program example<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d4341e e-con-full e-flex e-con e-child\" data-id=\"1d4341e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f06001f elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-image\" data-id=\"f06001f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1613\" height=\"984\" src=\"https:\/\/www.eurogroupconsulting.com\/wp-content\/uploads\/2026\/05\/young-people-having-a-meeting-in-the-office-2026-03-26-23-24-55-utc.jpg\" class=\"attachment-full size-full wp-image-11849\" alt=\"\" srcset=\"https:\/\/www.eurogroupconsulting.com\/wp-content\/uploads\/2026\/05\/young-people-having-a-meeting-in-the-office-2026-03-26-23-24-55-utc.jpg 1613w, https:\/\/www.eurogroupconsulting.com\/wp-content\/uploads\/2026\/05\/young-people-having-a-meeting-in-the-office-2026-03-26-23-24-55-utc-300x183.jpg 300w, https:\/\/www.eurogroupconsulting.com\/wp-content\/uploads\/2026\/05\/young-people-having-a-meeting-in-the-office-2026-03-26-23-24-55-utc-1024x625.jpg 1024w, https:\/\/www.eurogroupconsulting.com\/wp-content\/uploads\/2026\/05\/young-people-having-a-meeting-in-the-office-2026-03-26-23-24-55-utc-768x469.jpg 768w, https:\/\/www.eurogroupconsulting.com\/wp-content\/uploads\/2026\/05\/young-people-having-a-meeting-in-the-office-2026-03-26-23-24-55-utc-1536x937.jpg 1536w, https:\/\/www.eurogroupconsulting.com\/wp-content\/uploads\/2026\/05\/young-people-having-a-meeting-in-the-office-2026-03-26-23-24-55-utc-18x12.jpg 18w\" sizes=\"(max-width: 1613px) 100vw, 1613px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-303296f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"303296f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9122ba1 e-flex e-con-boxed e-con e-parent\" data-id=\"9122ba1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-21b81ce e-grid e-con-full e-con e-child\" data-id=\"21b81ce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e831c1b e-con-full e-flex e-con e-child\" data-id=\"e831c1b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-51ddbeb e-con-full e-flex e-con e-child\" data-id=\"51ddbeb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-59e4cbd e-con-full e-flex e-con e-child\" data-id=\"59e4cbd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-242a2c2 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"242a2c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M10.9944 0.00012207H16L5.00559 16.0001H0L10.9944 0.00012207Z\" fill=\"#00B7EF\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0cab156 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"0cab156\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Titled <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af526e7 reset-bullets elementor-widget elementor-widget-text-editor\" data-id=\"af526e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Customer Culture Program for an International Packaging Company<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fc6a1cc e-con-full e-flex e-con e-child\" data-id=\"fc6a1cc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-309a644 e-con-full e-flex e-con e-child\" data-id=\"309a644\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23901c5 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"23901c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M10.9944 0.00012207H16L5.00559 16.0001H0L10.9944 0.00012207Z\" fill=\"#00B7EF\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-421a8ce elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"421a8ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Prerequisites <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb0249b reset-bullets elementor-widget elementor-widget-text-editor\" data-id=\"bb0249b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Company employees \u2013 excluding production operators (operators, forklift drivers, maintenance).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d246833 e-con-full e-flex e-con e-child\" data-id=\"d246833\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5f35558 e-con-full e-flex e-con e-child\" data-id=\"5f35558\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-09ffff0 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"09ffff0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M10.9944 0.00012207H16L5.00559 16.0001H0L10.9944 0.00012207Z\" fill=\"#00B7EF\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-289572f elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"289572f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Learning Objectives <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d8a72a reset-bullets elementor-widget elementor-widget-text-editor\" data-id=\"8d8a72a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Sustainable and significant increase in employee customer focus to support the company's business and customer ambitions:<\/p><ul><li>Increase the individual customer focus of managers and employees.<\/li><\/ul><ul><li>Foster the organization's and practices' customer orientation<\/li><\/ul><ul><li>Empower management teams to drive and sustain a site's collective customer focus over time to generate lasting commitment.<\/li><\/ul><p>\u00a0<\/p><p>Specifically, develop:<\/p><ul><li>Customer Curiosity (Interest in the customer and their needs, Kindness &amp; empathy, Continuous improvement)<\/li><\/ul><ul><li>Autonomy and Responsibility (Proactivity &amp; Anticipation)<strong>\u00a0<\/strong>customer needs, responsiveness to requests<\/li><\/ul><ul><li>Cooperation (Solidarity among teams, Sharing company values)<\/li><\/ul><ul><li>Drive and Engagement (Everyone's Involvement for Customer Satisfaction, Professionalism and Reliability)<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-485f344 e-con-full e-flex e-con e-child\" data-id=\"485f344\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-59805cc e-con-full e-flex e-con e-child\" data-id=\"59805cc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-682700b e-con-full e-flex e-con e-child\" data-id=\"682700b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c08e0ee elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"c08e0ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M10.9944 0.00012207H16L5.00559 16.0001H0L10.9944 0.00012207Z\" fill=\"#00B7EF\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f35e64c elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"f35e64c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Course duration: 2 days + 1 digital course \u00abCOS in Mind\u00bb of 15 minutes per day for 5 weeks. <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-871f60a reset-bullets elementor-widget elementor-widget-text-editor\" data-id=\"871f60a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Module 1: Drive\/Onboarding (depending on the target audience: Site Management Committee vs. Site Employee)\u00a0<\/li><\/ul><ul><li>Module 2: COS in Mind\u00a0\u00a0<\/li><\/ul><ul><li>Module 3: Anchoring\u00a0<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e1a0376 e-con-full e-flex e-con e-child\" data-id=\"e1a0376\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9477398 e-con-full e-flex e-con e-child\" data-id=\"9477398\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7939558 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"7939558\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M10.9944 0.00012207H16L5.00559 16.0001H0L10.9944 0.00012207Z\" fill=\"#00B7EF\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42519f3 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"42519f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms and access deadlines <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2c9aed reset-bullets elementor-widget elementor-widget-text-editor\" data-id=\"d2c9aed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The training sessions take place at the client's premises (or a location they have selected and booked), and online for certain modules.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c86602a e-con-full e-flex e-con e-child\" data-id=\"c86602a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-636b237 e-con-full e-flex e-con e-child\" data-id=\"636b237\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d257e66 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"d257e66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M10.9944 0.00012207H16L5.00559 16.0001H0L10.9944 0.00012207Z\" fill=\"#00B7EF\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5647ea elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"b5647ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Methods used <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b23353 reset-bullets elementor-widget elementor-widget-text-editor\" data-id=\"6b23353\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Presenting concepts\u00a0<\/li><\/ul><ul><li>Sessions exchanges\u00a0\u00a0<\/li><\/ul><ul><li>Practices from use cases\u00a0<\/li><\/ul><ul><li>Individual and group exercises\u00a0<\/li><\/ul><ul><li>Definition of an action plan (achieved)\u00a0<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b7a8a42 e-con-full e-flex e-con e-child\" data-id=\"b7a8a42\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-51059e2 e-con-full e-flex e-con e-child\" data-id=\"51059e2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-52aff78 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"52aff78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M10.9944 0.00012207H16L5.00559 16.0001H0L10.9944 0.00012207Z\" fill=\"#00B7EF\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8cdc933 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"8cdc933\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Assessment methods <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53a97c2 reset-bullets elementor-widget elementor-widget-text-editor\" data-id=\"53a97c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Skills assessment quiz conducted at the end of training, either immediately after or at a later time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d93d9f5 e-con-full e-flex e-con e-child\" data-id=\"d93d9f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f48c2a5 e-con-full e-flex e-con e-child\" data-id=\"f48c2a5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61d1df6 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"61d1df6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M10.9944 0.00012207H16L5.00559 16.0001H0L10.9944 0.00012207Z\" fill=\"#00B7EF\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70482ff elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"70482ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rate <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a060a6 reset-bullets elementor-widget elementor-widget-text-editor\" data-id=\"3a060a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Upon request, to be evaluated in detail\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29c7810 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"29c7810\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7a36985 e-flex e-con-boxed e-con e-parent\" data-id=\"7a36985\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e995687 e-con-full e-flex e-con e-child\" data-id=\"e995687\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8940e66 e-con-full e-flex e-con e-child\" data-id=\"8940e66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-73ff805 e-con-full e-flex e-con e-child\" data-id=\"73ff805\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5f41414 e-con-full e-flex e-con e-child\" data-id=\"5f41414\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eaf4ac0 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"eaf4ac0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Example Training Program for Frontline Behavior and Service Attitude (ACA) <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bcbba16 e-con-full e-flex e-con e-child\" data-id=\"bcbba16\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7c3c3f elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-image\" data-id=\"d7c3c3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1313\" height=\"795\" src=\"https:\/\/www.eurogroupconsulting.com\/wp-content\/uploads\/2026\/05\/close-up-of-creative-business-team-working-on-new-2026-01-06-10-30-13-utc.jpg\" class=\"attachment-full size-full wp-image-11850\" alt=\"\" srcset=\"https:\/\/www.eurogroupconsulting.com\/wp-content\/uploads\/2026\/05\/close-up-of-creative-business-team-working-on-new-2026-01-06-10-30-13-utc.jpg 1313w, https:\/\/www.eurogroupconsulting.com\/wp-content\/uploads\/2026\/05\/close-up-of-creative-business-team-working-on-new-2026-01-06-10-30-13-utc-300x182.jpg 300w, https:\/\/www.eurogroupconsulting.com\/wp-content\/uploads\/2026\/05\/close-up-of-creative-business-team-working-on-new-2026-01-06-10-30-13-utc-1024x620.jpg 1024w, https:\/\/www.eurogroupconsulting.com\/wp-content\/uploads\/2026\/05\/close-up-of-creative-business-team-working-on-new-2026-01-06-10-30-13-utc-768x465.jpg 768w, https:\/\/www.eurogroupconsulting.com\/wp-content\/uploads\/2026\/05\/close-up-of-creative-business-team-working-on-new-2026-01-06-10-30-13-utc-18x12.jpg 18w\" sizes=\"(max-width: 1313px) 100vw, 1313px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9bc7f8f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"9bc7f8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9c2f866 e-flex e-con-boxed e-con e-parent\" data-id=\"9c2f866\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7325c06 e-grid e-con-full e-con e-child\" data-id=\"7325c06\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-289b692 e-con-full e-flex e-con e-child\" data-id=\"289b692\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-47a74ea e-con-full e-flex e-con e-child\" data-id=\"47a74ea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-921d26f e-con-full e-flex e-con e-child\" data-id=\"921d26f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d8dc952 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"d8dc952\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M10.9944 0.00012207H16L5.00559 16.0001H0L10.9944 0.00012207Z\" fill=\"#00B7EF\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c97eff0 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"c97eff0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Titled <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c924e57 reset-bullets elementor-widget elementor-widget-text-editor\" data-id=\"c924e57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Support to ensure the \u00abService Quality\u00bb training\u00bb\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-317d989 e-con-full e-flex e-con e-child\" data-id=\"317d989\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5d95745 e-con-full e-flex e-con e-child\" data-id=\"5d95745\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6498439 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"6498439\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M10.9944 0.00012207H16L5.00559 16.0001H0L10.9944 0.00012207Z\" fill=\"#00B7EF\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ace06be elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"ace06be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Prerequisites <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8e035e reset-bullets elementor-widget elementor-widget-text-editor\" data-id=\"e8e035e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Airport Group Employees<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ac97d9 e-con-full e-flex e-con e-child\" data-id=\"6ac97d9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2409ba3 e-con-full e-flex e-con e-child\" data-id=\"2409ba3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78be238 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"78be238\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M10.9944 0.00012207H16L5.00559 16.0001H0L10.9944 0.00012207Z\" fill=\"#00B7EF\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d00dc4 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"3d00dc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Learning Objectives <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9247376 reset-bullets elementor-widget elementor-widget-text-editor\" data-id=\"9247376\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Improve passenger reception and support throughout the entire customer journey.\u00a0<\/li><li>Define the specifics of airport customer reception<\/li><li>To appropriate the principles of reception and service in context<\/li><li>Working on non-verbal language<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5bda15f e-con-full e-flex e-con e-child\" data-id=\"5bda15f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-58c544a e-con-full e-flex e-con e-child\" data-id=\"58c544a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-411fc48 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"411fc48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M10.9944 0.00012207H16L5.00559 16.0001H0L10.9944 0.00012207Z\" fill=\"#00B7EF\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a24a519 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"a24a519\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Journey duration<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cd6715 reset-bullets elementor-widget elementor-widget-text-editor\" data-id=\"3cd6715\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><p>1 day<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1133ec7 e-con-full e-flex e-con e-child\" data-id=\"1133ec7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0659723 e-con-full e-flex e-con e-child\" data-id=\"0659723\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8db8494 e-con-full e-flex e-con e-child\" data-id=\"8db8494\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92cde01 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"92cde01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M10.9944 0.00012207H16L5.00559 16.0001H0L10.9944 0.00012207Z\" fill=\"#00B7EF\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06431e0 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"06431e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms and access deadlines <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27d0b2a reset-bullets elementor-widget elementor-widget-text-editor\" data-id=\"27d0b2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The training sessions take place at the client's premises.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-17f72db e-con-full e-flex e-con e-child\" data-id=\"17f72db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-20bf015 e-con-full e-flex e-con e-child\" data-id=\"20bf015\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f38061a elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"f38061a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M10.9944 0.00012207H16L5.00559 16.0001H0L10.9944 0.00012207Z\" fill=\"#00B7EF\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ec2d8d elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"7ec2d8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Methods used <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0ed733 reset-bullets elementor-widget elementor-widget-text-editor\" data-id=\"f0ed733\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Sessions exchanges\u00a0\u00a0<\/li><\/ul><ul><li>Practices from use cases\u00a0<\/li><li>Scenarios<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0808ff1 e-con-full e-flex e-con e-child\" data-id=\"0808ff1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b0e972c e-con-full e-flex e-con e-child\" data-id=\"b0e972c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bba2b62 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"bba2b62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M10.9944 0.00012207H16L5.00559 16.0001H0L10.9944 0.00012207Z\" fill=\"#00B7EF\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff60061 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"ff60061\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Assessment methods <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e35d40 reset-bullets elementor-widget elementor-widget-text-editor\" data-id=\"3e35d40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Skills assessment quiz conducted at the end of training, either immediately after or at a later time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-31212e1 e-con-full e-flex e-con e-child\" data-id=\"31212e1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-226c1a6 e-con-full e-flex e-con e-child\" data-id=\"226c1a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aba1e98 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"aba1e98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewbox=\"0 0 16 16\" fill=\"none\"><path d=\"M10.9944 0.00012207H16L5.00559 16.0001H0L10.9944 0.00012207Z\" fill=\"#00B7EF\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41aa51d elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"41aa51d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rate <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-312f31b reset-bullets elementor-widget elementor-widget-text-editor\" data-id=\"312f31b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Upon request, to be evaluated in detail\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>RH, \u00e9volutions des comportements, culture client, attitudes de service\u202f Exemple de programme de formation culture client Intitul\u00e9\u202f Programme Culture client pour une soci\u00e9t\u00e9 internationale d\u2019emballages Pr\u00e9requis\u202f Collaborateurs de l\u2019entreprise \u2013 \u00e0 l\u2019exception des op\u00e9rateurs de production (op\u00e9rateurs, caristes, maintenance). Objectifs p\u00e9dagogiques\u202f Accroissement durable et significatif de l\u2019orientation client des collaborateurs pour soutenir les ambitions business [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":5628,"parent":1056,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11841","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Management Consultant Abu Dhabi | Eurogroup Consulting<\/title>\n<meta name=\"description\" content=\"Eurogroup is your trusted management consultant in Abu Dhabi. 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