This new study, “Payments at the core of customer experience” released by Eurogroup Consulting and its international network, Nextcontinent, has a worldwide vision to understand global customer experience trends and the impact of technology and regulation on payments’ methods. EVOLUTION OF PAYMENTS IN FRANCE While the technical and regulatory challenges of payment methods (e.g. with…
Driven by the recent market conditions, Corporate and Investment Banks have experienced extra-ordinary 1Q and 2Q results. Will these results be sustainable in the short to medium term and can 2H 2021 exceed consensus expectations? Eurogroup Consulting publishes its CIB Outlook 2021 to provide insights on current challenges faced by the industry. Read our key…
Eurogroup Consulting publishes its first Customer Experience barometer, realized in partnership with our international network Nextcontinent. In 2021, companies of all sizes, markets and regions witnessed accelerated or new Customer Experience trends. Specialists from multiple countries, sectors and company sizes have provided us with valuable insights that have been enriched thanks to our experts in…
COVID-19 accelerated the digitalization of healthcare and the adoption of telehealth globally. Amidst global lockdown and quarantine measures imposed due to COVID-19, access to telehealth is increasingly crucial. Eurogroup Consulting and its international network, Nextcontinent, have analysed the impact of Covid-19 on the development of telehealth. This white paper takes stock of the level of…
Eurogroup Consulting is pleased to share with you our latest European CIB Outlook 2020. During these unprecedented times, European Corporate and Investment Banks should seize the opportunity to rediscover their purpose, redefine their operating models and recreate resilient business models. We hope our study will provide you with noteworthy insights on current challenges faced by the…
Read the latest issue of our Financial Services newsletter. Read the latest issue of our Financial Services newsletter. In this unprecedented global health crisis context which especially affected the financial sector during the last quarter, we have decided to share this time our thoughts on the following topics: Facing the pandemic: when a major health…
Read the latest issue of our Financial Services newsletter. In this edition, we share an exclusive interview with Fabrice Segui, BNP Paribas Portugal CEO and our views on the following topics: State of the Nation Q3 2019 – focus on European Corporate and Investment Banks The banking industry in Portugal ESG investing: what, why and…
Eurogroup Consulting is pleased to share with you our latest European CIB Outlook 2019 focusing on how banks can address the fundamental constraints the industry is facing: cost inelasticity, revenue decline and talent evasion. In FY 2018, a large majority of European CIBs experienced negative Jaws and find themselves in a very difficult position,…
The return of trams in cities confirms the important role they play in the 21st-century urban landscape. Nearly 120 cities have introduced their own tram systems since 2000. This study published by Eurogroup Consulting, compares and ranks the performance of 32 tram systems around the world. Three categories of tram systems were studied: recent tram…
Read the latest issue of our Financial Services newsletter. We have just released the latest issue of our financial newsletter. For this quarter, we focus on: What private bankers could be willing to learn from other industries How assets industrialisation can structurally solve the current challenges burdening CIBs How organisations can survive and thrive in…
The incorporation of digital technology into the customer experience is making instances of human contact increasingly rare : creating the right customer relationship is less about maintaining interaction with humans and more about giving humans the freedom to act like people. Eurogroup Consulting and the INRC publish a study about “Using a digital approach to…
Are your employees satisfied, or engaged? Eurogroup Consulting and Nextcontinent published recently a study on employee engagement and how leading organisations across Europe can capitalise on it to boost their performance. Did you know that 85% of the world’s employees say that they feel disengaged at work (Gallup, 2018) ? Finding the key to just engagement…
Read the latest issue of our Financial Services newsletter. In this quarter, we have focused on three main articles: Adopt a light digital footprint over a physical footprint to compete CIBs inroads in consumer finance are proving difficult Smart Supervisory Response is a must
The Institut Louis Bachelier, a French sponsored network of research in economy and finance, and Eurogroup Consulting have combined to produce a study on Brexit which gives insights into its impacts the UK financial services ecosystem and the other continental European financial centres Based on the data gathered from primary and secondary sources of information,…
Eurogroup Consulting is proud to produce their CIB Outlook 2018. In this era of digital transformation and an evolving CIB landscape, our report focuses on how European CIBs can cope with both conforming to numerous regulations and bridging the profitability gap with US CIBs going forward. The CIB landscape is evolving rapidly and we are…
This quarter, we have focused on three main topics: Africa outlook for Banking: Growth in long-term savings and custodial services Bi-polarisation of needs in Wealth Management Fostering leadership for digital change
We have focused on three pertinent topics: Asset management transformation: A new paradigm in the market Corporate banking and digital disruption: Opportunities and challenges for incumbents UK financial services industry: Ongoing time-pressed Brexit negotiations and UK political instability do not bode well for the sector Given Europe’s current uncertain environment, we hope you will find…
We have focused on three pertinent topics: European Banks: competing in an uncertain geopolitical environment – caution is required! Cross Border Mass Payments: Take it or leave it! Managerial Innovation: A new deal Taking into consideration the European banking industry is currently operating within an uncertain environment, we hope this publication will provide you with…
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