The financial crisis that has hit the retail banking industry has accelerated the rhythm and the scale of some hot topics. Because the position of the main actors has been shaken, some of them improving some of them weakening, game is more than ever opened.

The opportunities of moving from domestic to multi-local, from multi-local to global are changing the paradigm of providing the best services to customers: distribution and marketing, network strategies, innovation, IT and back-office infrastructure, HR and competence management are now challenged on a broader geographic and business scale, up to questioning the business model.

The retail banking teams now need creativity and agility: creative because they have to quickly question years of trends, fashions and convictions, agile because they have to mobilize staff, shareholders, even customers in an almost settled multi-cultural environment (both local and global).

At EUROGROUP CONSULTING, our practice gives us a broad European view both on the domestic networks and on the global players. Our gallery of studies and business cases will give a broader view of our convictions and experiences.